Here is a concise, practical playbook for handling medical assessments and claim reopenings, so you can protect yourself, maintain momentum, and stay calm under pressure. Why this matters Insurers and agencies often change case handlers, reopen claims, or add requirements. A clean paper trail gives you legal protection, faster resolution, and mental clarity. What to document every time Who you spoke with, when, how, and why Exact requests made of you and any deadlines What y